healthcare application
Co-led the ideation, design, development, and packaging of a healthcare industry solution for ServiceNow
App allows teams to focus on trend analysis and action, like initiatives to remediate negative trends — rather than spending time aggregating, sanitizing and consolidating data
Demo’ed at a booth in Knowledge18 conference in Las Vegas, on behalf of ServiceNow
Room Management
Collaborated with teams supporting event and conference spaces on design, development and rollout of an application that greatly accelerated their daily operations and resulted in a streamlined conferencing experience for all end-users
WEb Certificate management
Designed, developed and deployed a web certificate tracking and reminder solution
Solution reduces the risk of downtime for critical business apps due to expired web certificates.
CMDB Portal
Managed the initiative to roll out a single CMDB Portal, for additional visibility into dependency maps for ease of consumption of CMDB data by application teams.
Less time researching app and infrastructure dependencies and more time proactively improving those apps and services.
Workflow automation
Streamlined a significant number of enterprise processes through workflow automation and re-imagined user engagement layers, for various teams across the organization - Desktop Computing, Mobile Computing, Enterprise Architecture, Human Resources, Security, Administration, etc - for customers across various industry sectors.
Reducing regular administrative burden on teams allows them to progress on more strategic projects and initiatives.
INCident Mgmt
via Slack
Prototyped a re-imagined Incident Management experience that leveraged Slack for collaboration and flowed in/out of ServiceNow, as part of a hackathon in December 2015
Vision was to allow any employee to rapidly surface any issue (effectively, raise their hand) through a modern, mobile and web friendly messaging interface they would use daily anyhow
The hope was to resolve the burden of opening an incident through filling out long, unfamiliar, complicated, forms — and thus increase transparency into active issues across the organization, as well as accelerate incident resolution by allowing collaboration through as many communication channels as possible
Cloud Operations
Collaborated with ServiceNow’s product team on the initial versions of the Cloud Management product (2014 - 2015)
Feedback resulted in an improved provisioning, cloud governance, and billing reporting experience for any end-users: teams like DevOps, app developers, infrastructure engineers