Perspective on state of design

Over the past few years, as well designed, thought out, and tested some services and products are, it does feel that some fare worse than ever.

It’s curious to see a pattern highlighted in a specific consumer segment, by one veteran designer:

https://www.fastcompany.com/90338379/i-wrote-the-book-on-user-friendly-design-what-i-see-today-horrifies-me

Big opportunity for improvement. I’m curious to see other segments called out by folk passionate about improvement, and new options be developed and introduced - all to improve the daily lives of folk in that space, interacting with user-centric products and services.