Quick post about a positive experience I’ve had with using PrimeNow the other day, while sick. Some folk might think of the service as extra, however it comes in handy when you do not want to leave the house and want to avoid getting others sick with the cold or the flu.
I was able to order cold medicine and fruit filled with vitamin C, all from the warmth and comfort of my home, without being exposed to negative temps outside. I started the order through the web portal.
There was a shopper involved in picking up the items inside the store and packaging them up. When the shopper could not find something I ordered, I got a text notifying me to take a look and make a substitution. Through a URL in the text, I could get directly to the nice chat interface where I was able to see which products were out of stock and the shopper suggested alternatives. No need to sweat the device I was using, no need to remember my login details. It just worked with the minimal number of clicks and I could easily accept a substitution for my original order.
Overall, excellent, speedy, pleasant experience where I walked away, wanting to use this service again.
